PERSONAL SKILLS:
I am an approachable, sociable and presentable individual, who possesses excellent communication skills and can liaise with people confidently on the phone and face to face. I strive to improve performance and I am customer focused. I take pride in my work and appearance; I am a co-operative team player and can also work independently. I am self-motivated and self disciplined, and have a flexible approach towards work. I always seek to deliver the highest possible standard of customer service by providing a professional and welcoming reception service to guests and visitors. I am seeking a Front of House position within the Hospitality industry, where I can utilise my skills effectively.
I am an approachable, sociable and presentable individual, who possesses excellent communication skills and can liaise with people confidently on the phone and face to face. I strive to improve performance and I am customer focused. I take pride in my work and appearance; I am a co-operative team player and can also work independently. I am self-motivated and self disciplined, and have a flexible approach towards work. I always seek to deliver the highest possible standard of customer service by providing a professional and welcoming reception service to guests and visitors. I am seeking a Front of House position within the Hospitality industry, where I can utilise my skills effectively.
EMPLOYMENT EXPERIENCE:
Jan 2005 - Jan 2011 Mariano IV Palace Hotel**** Deputy Manager
• In charge of placing orders for front office, meeting rooms, bars, breakfast, laundry, and guest-rooms
• Responsible for liaising with maintenance staff regarding large and small scale repairs and upgrades
• Coordinating the effort between the technician and staff in respecting and applying the standard required to achieve ISO 9001 & ISO 14001 status
• Selected and purchased an advanced and easy to use program for check-in/out and automated billing system with a new computer, printers and server
• Responsible for troubleshooting, maintenances and updates on site and remotely
• Providing a friendly and welcoming service at Reception, restaurant and venue centre; taking bookings for business presentations, exhibitions, and room reservations
• Creating and developing the hotel's website www.m4ph.eu
Mar 2004 - Dec 2004 City FM contractors c/o Asda, Brighton Janitor
• providing a high standard of detailed cleaning throughout the working hours, ensuring total focus on maintaining high standards
Nov 2003 - Dec 2003 Parker Pens (Newhaven, UK) Warehouse Operative
• Working as part of a large multi-skilled team in the packaging department
Aug 2003 - Sept 2003 Hotel ISA*** and Hotel Villa delle Rose*** Receptionist
• Working in this hotel group I provided front line customer service and dealt with room reservations, check-in/out, and handled billing and transactions
• Taking customer orders at the bar
Jan 2005 - Jan 2011 Mariano IV Palace Hotel**** Deputy Manager
• In charge of placing orders for front office, meeting rooms, bars, breakfast, laundry, and guest-rooms
• Responsible for liaising with maintenance staff regarding large and small scale repairs and upgrades
• Coordinating the effort between the technician and staff in respecting and applying the standard required to achieve ISO 9001 & ISO 14001 status
• Selected and purchased an advanced and easy to use program for check-in/out and automated billing system with a new computer, printers and server
• Responsible for troubleshooting, maintenances and updates on site and remotely
• Providing a friendly and welcoming service at Reception, restaurant and venue centre; taking bookings for business presentations, exhibitions, and room reservations
• Creating and developing the hotel's website www.m4ph.eu
Mar 2004 - Dec 2004 City FM contractors c/o Asda, Brighton Janitor
• providing a high standard of detailed cleaning throughout the working hours, ensuring total focus on maintaining high standards
Nov 2003 - Dec 2003 Parker Pens (Newhaven, UK) Warehouse Operative
• Working as part of a large multi-skilled team in the packaging department
Aug 2003 - Sept 2003 Hotel ISA*** and Hotel Villa delle Rose*** Receptionist
• Working in this hotel group I provided front line customer service and dealt with room reservations, check-in/out, and handled billing and transactions
• Taking customer orders at the bar
COURSES AND QUALIFICATIONS:
Mar 2011 – Present LEAP (Local Employment Access Program) London
Essential skill workshop covering effective communication skills as well time management
Feb 2008 - Jun 2010 Various training venues
Web Marketing for Tourism
Marketing hotel services online
Restaurant Quality Control
Guest Relations and Relationship Management
Sep 2005 - Mar 2006 MSc. in Hospitality & Leisure Management (LUISS Guido Carli University)
Management for the Tourism Sector
Sep 2001 - Jun 2003 BTEC National Diploma in Multimedia (City College Brighton & Hove)
Information Technology (IT) level 2
Sep 1995 - Jun 1999 Studied towards an Engineering degree (University of Cagliari and Politecnico di Torino)
Sep 1989 - Jun 1994 Maturità Scientifica, equivalent to UK A’ level (Liceo Scientifico Mariano IV)
SKILLS:
• Languages: Fluent Italian, Fluent spoken and written English, Good understanding of spoken Spanish and Portuguese
• 5 years’ experience working in business and conference hotels dealing with groups of up to 150 dignitaries and 50 in leisure groups, large volume of conference rooms and several restaurants
• Experience of manual check-in/out procedures, issuing bills and taking payment
• Advance and immediate booking as well as offering discounts for long term stay and large parties (with the authority of the manager), and providing a manual update for the OTAs (Online Travel Agencies
• Handling incoming and outgoing calls and dealing with guest requests such as ensuring alarm calls are programmed for guest rooms and serving refreshments
• Preparing conference rooms and providing IT support during conferences (MS Office 2008 (Word, Entourage), NeoOffice 3, Swift Publisher)
• Liaising with housekeeping department with regard to when rooms were ready for departure/arrival
HOBBIES AND INTERESTS:
My hobbies include swimming, hiking, going to the cinema, travelling with friends, surfing the net and IT.
References are available on request
Mar 2011 – Present LEAP (Local Employment Access Program) London
Essential skill workshop covering effective communication skills as well time management
Feb 2008 - Jun 2010 Various training venues
Web Marketing for Tourism
Marketing hotel services online
Restaurant Quality Control
Guest Relations and Relationship Management
Sep 2005 - Mar 2006 MSc. in Hospitality & Leisure Management (LUISS Guido Carli University)
Management for the Tourism Sector
Sep 2001 - Jun 2003 BTEC National Diploma in Multimedia (City College Brighton & Hove)
Information Technology (IT) level 2
Sep 1995 - Jun 1999 Studied towards an Engineering degree (University of Cagliari and Politecnico di Torino)
Sep 1989 - Jun 1994 Maturità Scientifica, equivalent to UK A’ level (Liceo Scientifico Mariano IV)
SKILLS:
• Languages: Fluent Italian, Fluent spoken and written English, Good understanding of spoken Spanish and Portuguese
• 5 years’ experience working in business and conference hotels dealing with groups of up to 150 dignitaries and 50 in leisure groups, large volume of conference rooms and several restaurants
• Experience of manual check-in/out procedures, issuing bills and taking payment
• Advance and immediate booking as well as offering discounts for long term stay and large parties (with the authority of the manager), and providing a manual update for the OTAs (Online Travel Agencies
• Handling incoming and outgoing calls and dealing with guest requests such as ensuring alarm calls are programmed for guest rooms and serving refreshments
• Preparing conference rooms and providing IT support during conferences (MS Office 2008 (Word, Entourage), NeoOffice 3, Swift Publisher)
• Liaising with housekeeping department with regard to when rooms were ready for departure/arrival
HOBBIES AND INTERESTS:
My hobbies include swimming, hiking, going to the cinema, travelling with friends, surfing the net and IT.
References are available on request